We are looking for a Guest Relations Manager to join our Reception team. In this role, you will be responsible for ensuring our guests have a pleasant experience, from pre-booking to post-stay. Excellent communication skills for providing customer service are required.

Missions and tasks

• Provide professional assistance to travelers via chat, phone and email, ensuring their requests receive a prompt response.

• To be a first point of contact for travelers for check-in, stay and departure, striving to provide quick and efficient solutions in the event of problems.

• Perform basic troubleshooting for common requests, such as resetting Wi-Fi routers or resolving other technical issues.
• Maintain a high level of professionalism in all customer interactions and ensure customers are satisfied with their experience.

• Proficiency in other foreign languages ​​in addition to English is appreciated.

• Ability to multitask.
• Previous experience in customer service, hospitality or a related field.
• Problem-solving skills and ability to show initiative.
• Be comfortable with technology.
• Ability to work flexible hours, including evenings, Saturdays and holidays.
• Ability to work in a constantly changing environment and maintain a positive attitude.

If you are interested in working in a dynamic and stimulating environment, we encourage you to apply for this position.